Our mattresses are designed for durability and comfort, ensuring you experience the best sleep night after night. To support this commitment, all our mattresses are covered by a 15-year warranty, and this is applicable to all mattresses purchased after 1st January 2026. 

For mattresses purchased before 1st January 2026, Sonno Original and Lite mattresses are covered by a 10-year warranty, while our Sonno Luxe Hybrid Mattress is covered for a period of 15 years, commencing from the date of delivery and collection.

This Warranty specifically covers the following conditions:

Structural or Manufacturing Defects: Includes any defects in materials or workmanship, with particular regard to the durability of the mattress. This encompasses physical flaws that cause the foam materials within the mattress to split or crack under conditions of normal use and proper handling.

Deterioration Leading to Visible Indentation: If a visible indentation or sag of 50mm (or more) occurs on the mattress surface when no weight is applied, it indicates a loss of structural integrity or compression of materials. This is covered by our warranty, provided the mattress has been continuously supported by a suitable base and used normally.

This Warranty does not cover:

• Individual comfort preferences such a firmness, texture and feel.
• Physical abuse and improper use, such as prolonged sitting on the mattress’s edges, bending, folding, standing or jumping on the mattress, resulting in damage to its structure and/or cover material, including but not limited to cuts, tears, stains, or soiling.
• Deformity or damage to the mattress caused by improper washing, drying or high-temperature treatment
• Abnormal or non-domestic use of the mattress
• Odour (some of the mattresses can have a natural odour)
• Minor manufacturing discrepancies or cosmetic flaws
• Mattress dimensions within the accepted tolerance of +/- 3 cm on the quoted size
• Usage outside Malaysia
• The mattress zip and cover
• Mattresses unboxed or unwrapped after 1 month from the delivery date
• Mattresses with a removed or opened inner cover